PILLAR 03 · DEVICES & REPAIR
Certified Technology. Repaired Right.
You shouldn’t have to overspend — or gamble on a mystery machine — to get a computer you can trust.
Every TU Certified device is inspected, cleaned, tested, secured, documented, and backed by Truly Unlimited.
Every repair is done carefully, by people who’ve been doing this for a long time.
THE CERTIFICATION STANDARD
What "TU Certified" actually means.
What is a TU Certified device? A TU Certified device is a laptop or desktop that has passed Truly Unlimited’s full inspection standard: hardware tested and verified, professionally cleaned, securely configured, fully documented, and delivered ready to work — with an applicable warranty and real support behind it. It’s not “used.” It’s certified.
INSPECTED & TESTED
Every component verified
Battery health, storage integrity, memory, display, ports, keyboard, thermals — tested and recorded, not assumed.
SECURED & CONFIGURED
Set up the right way
Clean operating system, current updates, security protections in place, and configuration matched to how you’ll use it.
DOCUMENTED & BACKED
Paper trail included
A device health record, an applicable warranty, and Truly Unlimited standing behind the machine after you buy it.
REPAIR SERVICES
Careful repair, for businesses and individuals.
LOCAL REPAIR
Computer & laptop repair
Diagnostics, hardware repair, upgrades, cleanup, data transfer, and secure configuration — with honest advice on when a repair is worth it and when it isn’t.
MAIL-IN REPAIR
Not local? Mail it in.
A simple mail-in process for laptops: describe the issue, ship it safely with our instructions, get a diagnosis and quote before any work begins, and receive it back repaired and tested. Intake runs through our secure repair system.
FOR BUSINESSES
Workstations & deployment
Business workstation recommendations, hardware installation, secure configuration, and data migration — coordinated with your TU IT Services engagement or as a project.
WHICH ONE DO I NEED?
Essentials, IT Services, or Certified — the honest difference.
TU ESSENTIALS
Lighter ongoing device care
For individuals, home offices, self-employed professionals, and very small organizations. Where every TU relationship starts — individual or business.
TU IT SERVICES
Complete business technology responsibility
The full ongoing relationship for businesses — the TU Standard across your whole environment. Learn more.
TU CERTIFIED TECHNOLOGY
Trusted devices, repair & preparation
Devices, repair, configuration, and warranty-backed hardware — for anyone.
COMMON QUESTIONS
Certified devices & repair, answered plainly.
Yes — when it’s properly inspected, tested, and backed by warranty and support, certified business-class hardware is often more reliable than new consumer-grade machines. Business-class laptops are built for years of daily use. The risk in “used” computers is the unknown — which is exactly what the TU certification process removes.
A marketplace seller disappears after the sale; Truly Unlimited stands behind every certified device with documentation, warranty, and local support. You know exactly what was tested, what condition it’s in, and who to call.
You describe the issue, we send shipping instructions, you receive a diagnosis and quote before any work begins, and your device comes back repaired and tested. Nothing is done without your approval.
TU Essentials is lighter ongoing technology care for individuals, home offices, self-employed professionals, and very small organizations; TU IT Services is complete ongoing technology responsibility for businesses. Essentials keeps a small number of devices healthy and protected. It is not a starter version of business IT service — growing businesses that depend on technology belong on TU IT Services.
Yes — tell us what you do, and we’ll recommend the right machine at the right price, whether that’s a TU Certified device or new hardware. Bilingual help available in English and Portuguese.
Find the right device — or fix the one you have.
Tell us what’s going on. We’ll give you an honest recommendation, not a sales pitch.