PILLAR 01 · CORE BUSINESS TECHNOLOGY
Your IT department
TU IT Services is the complete ongoing technology relationship for your business — delivered through the TU Standard.
One service that standardizes, monitors, protects, and maintains everything your business runs on, so you stop thinking about IT entirely.
HOW IT WORKS
The Complete Operating Standard
TU IT Services works because it’s complete. Every environment we manage moves through the TU Standard — the same four-stage discipline — and every part reinforces the others. Stripping pieces out doesn’t make it cheaper — it makes it stop working. That’s why we don’t offer it in fragments.
What is TU IT Services? TU IT Services is Truly Unlimited’s complete ongoing technology-management service for businesses that need reliable support, proactive maintenance, cybersecurity, Microsoft 365 management, backup oversight, vendor coordination, and technology guidance.
It’s often called managed IT services — delivered here through the TU Standard.
STAGE 01
Standardize
STAGE 02
Monitor
STAGE 03
Protect
STAGE 04
Resolve Early
WHAT'S INCLUDED
Everything a well-run business environment needs.
- Device & network standardization
- Proactive monitoring & alerting
- Patch & update management
- Endpoint security
- Microsoft 365 management
- Employee onboarding & offboarding
- Help desk support — real humans
- Backup monitoring & verification
- Vendor coordination
- Documentation of your environment
- Technology planning & guidance
- Preventive maintenance
- Remote support, onsite when needed
- Plain-English reporting
SERVICE OUTCOMES
Three outcomes, one standard.
OUTCOME 01
Run your business
OUTCOME 02
Protect your business
OUTCOME 03
Grow your business
FIT
Who TU IT Services is built for.
A strong fit
Probably not a fit
Businesses looking for the cheapest possible break-fix option, or who want to strip the service down piece by piece. We’d rather point you somewhere honest than deliver a standard we can’t stand behind. Not ready for the full standard yet? Start smaller with TU Essentials.
COMMON QUESTIONS
TU IT Services, answered plainly.
Managed IT means one partner takes ongoing responsibility for your entire technology environment — devices, network, email, security, backups, and support — for a predictable monthly investment. With TU IT Services, that includes proactive monitoring, patching, Microsoft 365 management, help desk support, and technology planning, delivered to one documented standard.
IT support fixes problems after they happen; managed IT prevents most problems from happening at all. Break-fix support bills you when something breaks. Managed IT continuously maintains, monitors, and secures your systems so issues are resolved early — usually before you notice them.
Most small businesses invest a predictable per-user or per-device monthly amount, scoped to their size and needs. We don’t publish flat pricing because the honest number depends on your people, devices, locations, and data obligations. A short assessment gives you a real answer instead of a generic one. See how TU IT Services pricing works on our Pricing & Fit page.
Onboarding is where we standardize your environment. We inventory and document every device and account, bring systems to the TU baseline, deploy monitoring and security, verify backups, and give your team a clear way to reach us. Most businesses are fully onboarded within the first few weeks.
Yes — we resolve most issues remotely and come onsite when the work calls for it. We serve the South Shore, Greater Boston, Brockton, Quincy, Taunton, Cape Cod, and surrounding Massachusetts communities.
Yes — Truly Unlimited is a Microsoft-first practice. Setup, migration, security hardening, licensing guidance, and day-to-day management of Microsoft 365 are core parts of TU IT Services.
The TU Standard is Truly Unlimited’s four-stage operating discipline: Standardize, Monitor, Protect, Resolve Early. It’s how every engagement is delivered — the reason systems stay reliable instead of drifting toward the next emergency.
Invisible IT is the outcome of well-managed technology: you stop thinking about it because it simply works. Systems are standardized, monitored, and protected, and problems are resolved before they interrupt your business.
A project has a defined scope, outcome, and completion point; TU IT Services is an ongoing operating relationship. Project work doesn’t automatically include ongoing support or managed-service guarantees — though a project often leads to TU IT Services when ongoing management is the right fit.